Booking appointments by telephone
Our reception and telephone lines are open Monday to Friday between 8:00am and 6pm. Our building opens at 8.25am.
Telephone: 01262 425888
Before booking your appointment, if you feel that a photograph will aid your initial consultation, please use our online consultation tool or ask our reception team who can send you the required link via text message.
Patients with special requirements
All of our occupied consulting rooms are based on the ground floor and are wheelchair accessible. We also have a Hearing Loop.
If you require assistance when visiting the practice, please speak to the Reception staff.
Please let us know if you would like a chaperone. This could be a trained member of our staff or a person of your choosing who is over 18 years old.
The clinician will consider whether or not it is appropriate for a relative or friend to act as a chaperone and may ask for a member of staff to also be present.
Please let us know before your appointment if you would like a chaperone to be present.
If possible please try to telephone reception before 10.30 if you require a home visit.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You do not require a doctor’s sickness certificate for any illness lasting seven days or less. However, Your employer may require you to complete a self-certification form (SC2) when you return to work, which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay). Proof of your illness typically comes from a ‘Fit Note’ which you can ask from your GP.
For more information see the DirectGov website.
We understand that patients may need to cancel their appointments from time to time. You can cancel your appointment using a variety of methods such as:
- Replying to the text message you would have received with confirmation of your appointment.
- Logging into SystmOnline and choosing to cancel the appointment.
- Logging into the NHS App and choosing to cancel the appointment.
- Telephoning the Practice on 01262 425888.